The most common goal of every company today is to decrease expenses by increasing business efficiency and employee productivity. Business Owners also look towards improving customer service each day. Out of the various tips and tricks marketed today, we believe Process Automation is something that can truly transform how you manage your business and customers.
Business efficiency is usually measured qualitatively and quantitatively. The conversion of input into the output can be analyzed, in terms of cost optimization, service delivery, expense ratios, customer service, and various other factors.
The most erroneous judgment that few people have about Process Automation is that it will replace humans. On the contrary, it makes the company more human by helping them focus on customer service while doing laborious work.
To breakdown the three types of Process Automation that we use to distinguish the types of service we provide to our clients is mentioned below:
Process Re-engineering
Business operations are one of the biggest barriers to the growth of any company. Time and revenue leakages that go unnoticed can be avoided and utilized in a much better manner. Employee productivity also takes a toll which often results in a bad customer experience. While a streamlined organizational structure can transform customer and user experience.
Process Re-engineering transforms the organizational structure to eliminate redundancies to improve overall productivity. We identify which functions are redundant and cause most system failures and pain points. We follow an iterative approach for process improvement by helping design solutions using technology and business strategy.
Workflow Automation
Workflow Automation provides a substitute for physical and administration work by integrating tools and software systems. It helps improve the operational efficiency of the process by saving time by executing operations in a defined sequential order, thus bringing consistency in the process. Efficient business workflows can also lead to smarter decision-making and paint a clearer picture of growth for the company.
Nablasol’s team can help you improve your business workflow and suggest technology solutions to facilitate automation, reduce costs, and increase efficiency. We have in-depth expertise in automating workflow processes across various areas of a service organization like marketing, sales, finance, service delivery, and back-office operations.
Workflow Automation
This type of business process automation is generally relevant to product-based and manufacturing industries. Most companies use multiple tools for various operations, many of which are legacy systems and hard to replace. Such systems are devoid of any integration with other tools and software. This results in separate departments being mutually independent of each other. The lack of flow of data leads to mismanagement and inaccuracy in decision making.
Robotic Process Automation (RPA) can help automate these tasks by following the user behavior on these systems and replicating it using technology. The barriers present in traditional automation tasks that require open software interfaces are removed. Our team uses techniques like artificial intelligence, data scraping, and optical character recognition (OCR) to help replicate the user processes and improve overall productivity.
